Support

Le support technique est privé

Connectez-vous à votre compte client pour ouvrir et suivre un ticket technique. Le formulaire ci-dessous reste disponible avant achat, pour un problème de connexion, de commande ou une demande administrative.

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Support Sprint Plugins

Organized, clear support that respects your data.

Technical support is reserved for customers. Log in to your member area to open and track a ticket related to your Sprint Plugins extension.

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Ticket-based customer support

Technical requests from clients are handled via the member area in order to preserve context, files, and history.

● Private tickets from the member area
The right step before writingCheck the documentation first: it covers the most common scenarios. If the problem persists and you are a customer, open a ticket via your member area. No contractual response time or emergency service is provided.

Choosing the right entry point

Simple guidance to ensure your request arrives with the necessary context.

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Documentation

Installation, configuration, and answers to already documented questions.

View the guides →

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Technical assistance

Malfunction, configuration, compatibility, or unexpected behavior.

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General question

Purchases, partnerships, expansion ideas, or inquiries unrelated to an incident.

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How to get help

Four simple steps to convey a clear request and receive an actionable response.

To consult

First, look for the answer in the up-to-date documentation.

Gather

Note the versions, the steps followed, and any useful error messages.

Send

Open a support ticket from your member area for technical assistance regarding your license.

Follow

Track responses, files, and history from your member area.

Prepare a useful application

✓
Describe the contextThe task, the people involved, and the expected result.
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Provide the versionsof WordPress, PHP, the theme, and the directly involved plugins.
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Reproduce the issueThe minimum steps required to observe the behavior.
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Attach only what is necessaryError message or screenshot with all personal data redacted.

Never share your passwords.

An initial request must not contain any administrator ID, API key, or personal data from your site. If access becomes necessary, we will first provide you with a dedicated procedure.

Send a message

Use this form for general inquiries, extension suggestions, or integration projects. For technical support related to your license, open a ticket from your member area.

Are you already a customer?

Technical support is accessible from your member area. Your communications, files, and responses are centralized there.

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