{"id":17,"date":"2026-07-13T22:36:30","date_gmt":"2026-07-13T22:36:30","guid":{"rendered":"https:\/\/www.sprintplugins.fr\/?page_id=17"},"modified":"2026-08-27T20:30:56","modified_gmt":"2026-08-27T20:30:56","slug":"support","status":"publish","type":"page","link":"https:\/\/sprintplugins.fr\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style>.entry-hero-container-inner{display:none}\n.ss-page{box-sizing:border-box;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif}\n.ss-page *{box-sizing:border-box}\n.ss-page.alignfull{width:100vw;max-width:100vw;margin-left:calc(50% - 50vw)!important;margin-right:calc(50% - 50vw)!important}\n.ss-hero{background:linear-gradient(135deg,#F6F8FB 0%,#FFFFFF 58%,#EEF6FC 100%);padding:92px 24px 82px}\n.ss-section{padding:80px 24px}.ss-white{background:#FFFFFF}.ss-soft{background:#F6F8FB}\n.ss-page h1,.ss-page h2,.ss-page h3{color:#243447;margin-top:0}\n.ss-page 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.kb-form-field>label{display:block;color:#243447;font-weight:650;margin-bottom:7px}\n.ss-form-card input:not([type=checkbox]),.ss-form-card select,.ss-form-card textarea{width:100%;min-height:48px;border:1px solid #C8D3DE;border-radius:8px;background:#FFFFFF;color:#243447;padding:11px 13px;font:inherit}\n.ss-form-card textarea{min-height:170px;resize:vertical}.ss-form-card input:focus,.ss-form-card select:focus,.ss-form-card textarea:focus{outline:3px solid rgba(59,130,196,.18);border-color:#3B82C4}\n.ss-form-card .sp-support-consent>label{display:flex;gap:10px;align-items:flex-start;font-size:.88rem;line-height:1.5;font-weight:500;color:#526579}.ss-form-card .sp-support-consent input{margin-top:4px;flex:0 0 auto}\n.ss-form-card .kb-advanced-form-submit-button{border:0;border-radius:8px;background:#3B82C4;color:#FFFFFF;padding:13px 22px;font:inherit;font-weight:700;cursor:pointer;box-shadow:0 8px 18px rgba(59,130,196,.22)}.ss-form-card .kb-advanced-form-submit-button:hover{background:#2E6FA8}\n.ss-form-note{color:#64748B;font-size:.84rem;margin:16px 0 0!important}\n@media(max-width:781px){.ss-form-shell>.wp-block-group__inner-container{grid-template-columns:1fr}.ss-form-aside,.ss-form-card{padding:24px}}\n<\/style>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-hero\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center ss-grid is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:57%\">\n<p class=\"ss-eyebrow wp-block-paragraph\">Support Sprint Plugins<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Un support organis\u00e9, clair et respectueux de vos donn\u00e9es.<\/h1>\n\n\n\n<p class=\"ss-lead wp-block-paragraph\">Le support technique est r\u00e9serv\u00e9 aux clients. Connectez-vous \u00e0 votre espace membre pour ouvrir et suivre un ticket li\u00e9 \u00e0 votre extension Sprint Plugins.<\/p>\n\n\n\n<div class=\"wp-block-buttons ss-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button ss-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/mon-compte\/support\/\">Acc\u00e9der \u00e0 mes tickets<\/a><\/div>\n\n\n\n<div class=\"wp-block-button ss-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/documentation\/\">Consulter la documentation<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:43%\">\n<div class=\"wp-block-group ss-panel\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"ss-panel-icon\">?<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Support client par ticket<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les demandes techniques des clients sont trait\u00e9es depuis l\u2019espace membre afin de conserver le contexte, les fichiers et l\u2019historique.<\/p>\n\n\n\n<div class=\"ss-panel-status\">\u25cf Tickets priv\u00e9s depuis l\u2019espace membre<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-section ss-white\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"ss-notice\"><strong>Le bon r\u00e9flexe avant d\u2019\u00e9crire<\/strong><span>Consultez d\u2019abord la documentation : elle couvre les \u00e9tapes les plus fr\u00e9quentes. Si le probl\u00e8me persiste et que vous \u00eates client, ouvrez un ticket depuis votre espace membre. Aucun d\u00e9lai de r\u00e9ponse contractuel ni service d\u2019urgence n\u2019est propos\u00e9.<\/span><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-section ss-soft\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-section-head\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Choisir le bon point d\u2019entr\u00e9e<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une orientation simple pour que votre demande arrive avec le contexte n\u00e9cessaire.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-routes\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-route\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"ss-route-icon\">D<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Documentation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Installation, configuration et r\u00e9ponses aux questions d\u00e9j\u00e0 document\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/documentation\/\">Consulter les guides \u2192<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-route\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"ss-route-icon\">?<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Assistance technique<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dysfonctionnement, configuration, compatibilit\u00e9 ou comportement inattendu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/mon-compte\/support\/\">Acc\u00e9der aux tickets \u2192<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-route\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"ss-route-icon\">i<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Question g\u00e9n\u00e9rale<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Achat, partenariat, id\u00e9e d\u2019extension ou question ne concernant pas un incident.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/contact\/\">Acc\u00e9der au contact g\u00e9n\u00e9ral \u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-section ss-white\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-section-head\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Comment obtenir de l\u2019aide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quatre \u00e9tapes simples pour transmettre une demande claire et recevoir une r\u00e9ponse exploitable.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-flow\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-flow-step\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Consulter<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Rechercher d\u2019abord la r\u00e9ponse dans la documentation \u00e0 jour.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-flow-step\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Rassembler<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Notez les versions, les \u00e9tapes suivies et les messages d\u2019erreur utiles.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-flow-step\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Envoyer<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez un ticket depuis votre espace membre pour une assistance technique li\u00e9e \u00e0 votre licence.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-flow-step\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Suivre<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Suivez les r\u00e9ponses, les fichiers et l\u2019historique depuis votre espace membre.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-section ss-soft\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-section-head\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Pr\u00e9parer une demande utile<\/h2>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-checklist\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"ss-check\"><span class=\"ss-checkmark\">\u2713<\/span><div><strong>D\u00e9crire le contexte<\/strong><span>La t\u00e2che, les personnes concern\u00e9es et le r\u00e9sultat attendu.<\/span><\/div><\/div>\n\n\n\n<div class=\"ss-check\"><span class=\"ss-checkmark\">\u2713<\/span><div><strong>Donner les versions<\/strong><span>WordPress, PHP, th\u00e8me et extensions directement impliqu\u00e9es.<\/span><\/div><\/div>\n\n\n\n<div class=\"ss-check\"><span class=\"ss-checkmark\">\u2713<\/span><div><strong>Reproduire le probl\u00e8me<\/strong><span>Les \u00e9tapes minimales permettant d\u2019observer le comportement.<\/span><\/div><\/div>\n\n\n\n<div class=\"ss-check\"><span class=\"ss-checkmark\">\u2713<\/span><div><strong>Joindre uniquement l\u2019utile<\/strong><span>Message d\u2019erreur ou capture expurg\u00e9e de toute donn\u00e9e personnelle.<\/span><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-section ss-white\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-privacy\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Ne transmettez jamais vos mots de passe<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une demande initiale ne doit contenir ni identifiant administrateur, ni cl\u00e9 d\u2019API, ni donn\u00e9e personnelle issue de votre site. Si un acc\u00e8s devient indispensable, nous vous indiquerons une proc\u00e9dure d\u00e9di\u00e9e au pr\u00e9alable.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull ss-page ss-section ss-soft\" id=\"contact\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-fb0db77f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ss-section-head\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Envoyer un message<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour une question g\u00e9n\u00e9rale, une suggestion d\u2019extension ou un projet d\u2019int\u00e9gration, utilisez ce formulaire. Pour une assistance technique li\u00e9e \u00e0 votre licence, ouvrez un ticket depuis votre espace membre.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ss-form-shell\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"ss-form-aside\"><h3>Vous \u00eates d\u00e9j\u00e0 client&nbsp;?<\/h3><p>Le support technique est accessible depuis votre espace membre. Vos \u00e9changes, fichiers et r\u00e9ponses y restent centralis\u00e9s.<\/p><a class=\"ss-direct-mail\" href=\"\/mon-compte\/support\/\">Acc\u00e9der \u00e0 mes tickets<\/a><\/div>\n\n\n\n<div class=\"wp-block-group ss-form-card\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-kadence-advanced-form wp-block-kadence-advanced-form80-cpt-id kb-form-basic-style\"><form id=\"kb-adv-form-80-cpt-id\" class=\"kb-advanced-form\" method=\"post\"> <div class=\"kb-advanced-form-field kb-form-field\"><label for=\"sp-contact-name\">Nom <span aria-hidden=\"true\">*<\/span><\/label><input id=\"sp-contact-name\" type=\"text\" name=\"name\" autocomplete=\"name\" placeholder=\"Votre nom\" required><\/div> <div class=\"kb-advanced-form-field kb-form-field\"><label for=\"sp-contact-email\">Adresse e-mail <span aria-hidden=\"true\">*<\/span><\/label><input id=\"sp-contact-email\" type=\"email\" name=\"email\" autocomplete=\"email\" placeholder=\"vous@exemple.fr\" required><\/div> <div class=\"kb-advanced-form-field kb-form-field\"><label for=\"sp-contact-subject\">Sujet <span aria-hidden=\"true\">*<\/span><\/label><select id=\"sp-contact-subject\" name=\"subject\" required><option value=\"\">Choisissez un sujet<\/option><option>Question g\u00e9n\u00e9rale<\/option><option>Suggestion d\u2019extension<\/option><option>Int\u00e9gration<\/option><\/select><\/div> <div class=\"kb-advanced-form-field kb-form-field\"><label for=\"sp-contact-message\">Votre message <span aria-hidden=\"true\">*<\/span><\/label><textarea id=\"sp-contact-message\" name=\"message\" rows=\"7\" placeholder=\"D\u00e9crivez bri\u00e8vement votre contexte et votre besoin\u2026\" required><\/textarea><\/div> <div class=\"kb-advanced-form-field kb-submit-field\"><button type=\"submit\" class=\"kb-advanced-form-submit-button\">Envoyer le message<\/button><\/div> <input type=\"hidden\" name=\"_kb_adv_form_post_id\" value=\"80\"><input type=\"hidden\" name=\"action\" value=\"kb_process_advanced_form_submit\"><input type=\"hidden\" name=\"_kb_adv_form_id\" value=\"80-cpt-id\"><\/form><\/div>\n\n\n<p class=\"ss-form-note wp-block-paragraph\">En envoyant ce formulaire, vous acceptez que les informations saisies soient utilis\u00e9es pour r\u00e9pondre \u00e0 votre demande. Consultez notre <a href=\"\/politique-de-confidentialite\/\">politique de confidentialit\u00e9<\/a>.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Sprint Plugins Un support organis\u00e9, clair et respectueux de vos donn\u00e9es. Le support technique est r\u00e9serv\u00e9 aux clients. Connectez-vous \u00e0 votre espace membre pour ouvrir et suivre un ticket li\u00e9 \u00e0 votre extension Sprint Plugins. ? 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